Visited a Magnuson Hotel recently? That’s great news! Need help? If you have feedback or need assistance, you will need to speak to the hotel management directly. We do not manage any of our properties; they are all independently owned and operated. Any issues should be addressed directly to the hotel concerned. (Involving our head office team may actually slow down the resolution of your issue.)

Magnuson Hotels is not responsible or liable for any operational issues experienced by guests. We provide loyalty, marketing and revenue support for our listed hotels only. We do not process guest payments and therefore cannot issue refunds.

For after-hours room reservations, dial 866.904.1309 Monday to Friday: 5pm to 8am PST or Saturday & Sunday 24 Hours

In addition, we have a list of frequently asked questions that may be of assistance, so please visit our FAQs page here.